Associate Analyst, Social Engagement

Are you a social media enthusiast with a passion for connecting with communities and delivering exceptional customer experiences? Do you thrive in a fast-paced environment where your meticulous attention to detail and strategic thinking can make a real impact?

We're looking for a talented and driven Associate Analyst, Social Engagement to join our dynamic team. In this role, you'll be at the forefront of managing social communities for our high-tier clients, ensuring their brand voice resonates authentically and effectively across various social networks.

You'll work collaboratively with our expert teams in paid social, social intelligence, and WPP Partner Agencies, contributing to innovative, data-driven social care programs that deliver measurable results. If you're ready to dive into the exciting world of social engagement and help shape brand conversations, we want to hear from you!

What You'll Do:

Community Management: Actively monitor, evaluate, respond to, and escalate comments and messages across all major social networks, ensuring timely and appropriate engagement.
Insight Generation: Communicate key issues, observations, opportunities, and valuable insights to the broader social engagement team and clients.
Precision & Consistency: Maintain meticulous attention to detail in all community interactions, guaranteeing accuracy and consistency in messaging and brand representation.
Prioritization & Problem-Solving: Effectively prioritize tasks, knowing when to independently address issues and when to escalate for optimal community satisfaction.
Brand Voice & Compliance: Master our clients’ social media strategy, tone-of-voice, brand guidelines, and regulations to communicate efficiently and ensure 100% compliance.
Cross-Functional Collaboration: Regularly collaborate with other internal teams to deliver best-in-class thinking and action for our clients.
Client Advocacy: Generate enthusiasm and commitment for our clients' businesses among internal team members.
Build Trust: Gain the confidence and trust of peers and colleagues through your expertise and collaborative spirit.

What You'll Bring:

Passion: A genuine passion for social media and/or customer service.
Communication Excellence: Excellent written and verbal communication skills, with the ability to tailor messaging to diverse audiences and platforms.
Organizational Prowess: Strong organizational skills, with the ability to effectively manage multiple priorities and deadlines.
Tech Savvy: PC proficiency and a solid working knowledge of MS Office & Google GSuite.
Social Media Acumen: Knowledge of various social media platforms and their capabilities.
Education: Bachelor's Degree in marketing or business preferred.
Bonus Points: Experience in the Healthcare/Pharmaceutical industry is a plus!

Center of Excellence · Cherry Hill, NJ · Chesterbrook, Pennsylvania · Philadelphia, PA

Video on Why We Do What We Do at CMI Media Group

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CMI Media Group was built on inclusion and diversity. It is in our DNA and core values. Challenging the norm is where we started and it's what drives us as a health leader, indispensable partner, and home for our employees. We are a group of hearts and minds who want to make a difference and celebrate being different, to give voice to and truly hear our people and our partners. We believe in more than "all". We believe in "all for good."

Associate Analyst, Social Engagement

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