MM+M – Nothing Personal: The Delicate Balance of Human Connections

The exploration of what is possible with AI in the healthcare space is perhaps even more exciting and challenging than for any other industry. Following CMI’s panel session at SXSW on the topic of AI and the delicate balance of human touch, MM+M conducted a podcast interview with Susan Dorfman, CEO, CMI Media Group; Oz Demir, Head of Digital Marketing, Genentech; and Tarak Shah, Head of Customer Engagement, Ferring Pharmaceuticals, to compare the benefits and challenges of both sides. Essentially, one cannot and should not happen without the other. Plus an important reminder from Susan: “We are the enablers of knowledge and hope.” Listen at this link or on your favorite podcast app to understand more of the opportunities and potential barriers for our industry.