Director, Workplace Experience & Operations

• Develop and implement a comprehensive workplace strategy that aligns with the company's overall business goals, culture, and employee needs, focusing on creating a positive and productive workplace experience.
• Provide strategic direction and oversight for all aspects of workplace operations across all company locations, including building administration, maintenance, and contract management.
• Act as the primary point of contact for landlords and building management for all locations, addressing building emergencies and ensuring timely communication.
• Develop and manage annual operating and workplace budgets, focusing on cost optimization across all areas, including technology, digital tools, software subscriptions, office supplies, and equipment, while ensuring operational efficiency.
• Analyze and monitor internal processes, implementing procedural and policy changes to improve operational efficiency and effectiveness, with a focus on enhancing the workplace experience.
• Prepare operational reports and schedules to ensure efficiency and optimal resource utilization.
• Ensure workplace policies and procedures are being adhered to across all locations.
• Assess, recommend, and manage alternative work environments, including work-from-home options, to optimize employee flexibility and productivity and enhance the overall workplace experience.
• Ensure compliance with all safety, security, and environmental regulations, prioritizing the well-being of employees.
• Regular travel expected throughout all corporate office locations.

• Lead the development and execution of space planning strategies to optimize space utilization, promote collaboration, and support the company's growth and/or needs, with a focus on creating a functional and aesthetically pleasing workplace.
• Scout and recommend space, maintain leases and amendments, and approve lease charges.
• Manage the coordination of staff seating across all locations, working with department heads, IT, and People to manage space, support staffing changes, and ensure a productive work environment.
• Track and manage current/future space, as well as plan and coordinate office moves, minimizing disruption to employees and ensuring a seamless transition.
• Manage all capital improvement projects, including development of scope of work, bid review, awarding contract, and daily oversight of project, ensuring projects align with the company's workplace vision.

• Oversee the management of office supplies inventory for all locations, ensuring adequate stock levels and cost-effective procurement, contributing to a well-equipped and efficient workplace.
• Analyze and negotiate new and existing vendor contracts for office supplies, furniture, and equipment.
• Negotiate the purchase of office supplies, office equipment, etc., for the entire staff in accordance with company purchasing policies and budgetary restrictions.
• Coordinate with IT and Finance to ensure all assets related to equipment and furniture are properly tracked and accounted for.
• Select, manage, track telecommunications equipment, and coordinate with the IT department, ensuring employees have the technology they need to be productive.
• Execute staff training programs to assure frictionless use of all office equipment and technologies, including video and phone conference services, empowering employees to utilize workplace resources effectively.
• Manage security and access protocols for network file and internal systems, ensuring the safety and security of company data and resources.

• Create and maintain a positive and engaging workplace experience that reflects the company's culture and values, fostering a sense of community and belonging.
• Supervise the maintenance and alteration of office areas and equipment, as well as layout, arrangement, and housekeeping of office facilities to reinforce corporate image/culture and optimal productivity for staff.
• Manage the reception area staff at all locations to ensure effective telephone, visitor greeting, and mail communications to maintain a consistently professional image and provide a welcoming experience for visitors.
• Supervise the maintenance of office equipment, including copier, fax machine, etc.
• Coordinate services provided by property management, including cleaning and building maintenance, ensuring a clean, safe, and well-maintained workplace.
• Manage building and suite access, maintaining ongoing tracking reports of access cards and keys, ensuring the security of the workplace.
• Responsible for the workplace's day-to-day operations (such as distributing building access keys and back-up to security access cards, etc.).
• Participates as needed in special department projects.
• Maintain a safe and secure working environment.
• Handle customer inquiries and complaints related to workplace services.
• Manage internal staff relations within the Workplace Experience & Operations team.

• Oversee and supervise Workplace Assistants and other team members to ensure all tasks are performed correctly, efficiently, and effectively.
• Lead the Workplace Experience & Operations organization and work alongside other operations departments to complete tasks assigned to them or in partnership with their peers in a timely and accurate manner, and in ways that work to create a welcoming environment.
• Provide coaching, mentoring, and development opportunities for team members to enhance their skills and performance.

• Bachelor’s degree in Facilities Management, Business Administration, Human Resources, or a related field preferred.
• At least seven (7) years of progressive experience in workplace operations, with a minimum of three (3) years in a leadership role.
• Proven experience in developing and implementing workplace strategies that align with business objectives and enhance the employee experience.
• Strong financial management skills, including budget development and management.
• Excellent communication, interpersonal, and negotiation skills.
• Strong project management skills, with the ability to manage multiple projects simultaneously.
• Working knowledge of mail processes such as postage machines, Federal Express, and UPS.
• Computer literacy, specifically MS Office Suite (Word, Excel, PowerPoint).
• Ability to negotiate effectively.
• Ability to work flexible hours, including outside of normal business hours, as needed.
• Ability to travel as needed to other company or partner offices for meetings and work responsibilities.
• Ability to lift and carry objects, as needed to complete assigned responsibilities.
• Ability to complete timesheets daily.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15-20 pounds at times.

The base salary for this position at the time of this posting may range from $70,000 to $150,000. Individual compensation varies based on job related factors, including business needs, experience, level of responsibility and qualifications. We offer a competitive benefits package, please visit https://www.wpp.com/people/wellbeing/benefits-at-wpp-in-the-us for more details.