Job Details
Supervisor, Social Intelligence
Responsibilities:
- Assist in the management of client relationships, strategy, and day-to-day execution as it relates to CMI’s social listening services
- Assist in the collection, analysis, and PowerPoint report development for recurring social listening reports across clients
- Build queries in CMI’s social listening tool to collect and analyze the social data
- Work closely with the client-facing social teams to derive actionable insights based on client business goals and objectives
- Assist in the development of templates, best practices, and trainings for the organization and fellow team members
- Monitor client owned social channels to discover content that needs to be addressed, escalated, and reported per client community management and FDA guidelines
- Work alongside client’s brand team creative and PR agencies to escalate concerning content and adjust messaging based on social analysis
- Identify new opportunities and evaluate new tools that create efficiencies and expansion in CMI’s offerings
- Collaborate with CMI’s decision sciences, analytics, media, search, and social teams to share insights and integrate where possible
- Ability to build code for automation of analyses a plus, but not required
- Maintain and grow as the subject matter expert, by staying current on social platforms
- Learn and assist with other social media tasks/skills as needed
- Develop a deep understanding of the client’s brands and disease states, and determine how social listening and community management can provide a benefit to their audiences
- Assist clients in the development of best-in-class community management programs including the creation of community and response guidelines
- Mange team of 1-2 social intelligence analysts, mentoring them through their career path
- Leverage social listening tools to aid in the development of strategies and analyze competition and audience segments
- Minimum of 4-5 years in a social data role, including social listening and community management
- 1-2 years of management or mentorship experience
- Proficient in the top social listening tools (for example, Hootsuite, Sprout Social, Sprinklr and beyond) and experience researching new emerging tools a plus!
- Experience in a regulated industry – pharma or healthcare experience a plus/preferred
- Strong attention to detail, project management, and prioritization skills
- Ability to work both independently and in a team in a fast-paced environment
- Advanced in Excel and PowerPoint
- Demonstrates strong communication (written and verbal) and analytical skills
- Knowledge of social media, search, and/or traditional media marketing a plus
Social Media · Cherry Hill, NJ · Chicago, IL · Parsippany, NJ · Philadelphia, PA
ALL FOR GOOD
ALL FOR GOOD
ALL FOR GOOD
ALL FOR GOOD
CMI Media Group was built on inclusion and diversity. It is in our DNA and core values. Challenging the norm is where we started and it's what drives us as a health leader, indispensable partner, and home for our employees. We are a group of hearts and minds who want to make a difference and celebrate being different, to give voice to and truly hear our people and our partners. We believe in more than "all". We believe in "all for good."
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