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Facilities/Office Manager

Facilities/Office Manager - Create a Welcoming and Productive Workspace
 
We are seeking a highly motivated and experienced Facilities/Office Manager to oversee the day-to-day operations, maintenance, and coordination of all our facilities. This includes office spaces, shared collaboration locations, and parent company co-locations. You will play a critical role in ensuring a safe, functional, and welcoming environment for our employees across all locations. If you are a proactive problem solver with a positive attitude, excellent communication skills, and a strong commitment to providing exceptional service, we encourage you to apply!
 
What You'll Do:
  • Space Management & Planning:
    • Oversee space allocation and utilization across all office locations.
    • Collaborate with department heads, HR, and IT to determine seating arrangements and workspace needs.
    • Manage office moves, expansions, and reconfigurations, coordinating logistics and minimizing disruption.
    • Scout and recommend potential new office spaces, negotiate lease agreements and amendments, and manage lease-related expenses.
    • Stay informed about industry best practices and implement innovative solutions to optimize workspace design and functionality.
  • Management & Maintenance:
    • Act as the primary point of contact for landlords and property management companies for all building-related matters, including emergencies.
    • Manage and maintain accurate records for building emergencies, incident reports, and other communications with building management.
    • Supervise and coordinate all aspects of building maintenance, including cleaning, repairs, and renovations.
    • Develop and implement preventative maintenance schedules for building systems and equipment.
    • Conduct regular inspections of office spaces to ensure cleanliness, safety, and adherence to company standards.
    • Manage relationships with vendors and contractors, negotiating contracts and ensuring quality service delivery.
    • Manage and track facilities budgets, ensuring cost-effectiveness and adherence to financial guidelines.
  • Inventory and Asset Management:
    • Analyze and negotiate new and existing vendor contracts.
    • Negotiate the purchase of office supplies, furniture, and equipment.
    • Coordinate with IT and Accounting to ensure all assets related to equipment and furniture are properly tracked.
    • Monitor and maintain office supplies inventory for all locations.
  • Technology Management:
    • Select, manage, and track telecommunications equipment, including mobile devices, in coordination with the IT department.
    • Execute staff training programs to ensure the smooth use of all office equipment and technologies.
    • Manage security and access protocols for network files and internal systems.
    • Maintain or recommend appropriate technology for facilities in collaboration with IT.
  • Safety & Security:
    • Manage building and suite access in collaboration with IT.
    • Maintain ongoing tracking reports of access cards and keys.
    • Ensure a safe and secure working environment.
  • Policies & Procedures:
    • Ensure office policies and procedures are being adhered to.
    • Analyze and monitor internal processes.
    • Implement procedural and policy changes to improve operational efficiency.
    • Handle customer inquiries and complaints.
    • Manage internal staff relations.
    • Assess, recommend, and manage alternative work environments (e.g., work-from-home options).
    • Maintain and adjust to changing work environment policies or best practices, including employee accommodations.
  • Reception & Administration:
    • Manage the reception area and office administration staff at all locations to ensure effective telephone, visitor greeting, and mail communications.
    • Establish, maintain, and implement annual operating/facilities budgets for telephone, postage, office supplies, and equipment.
What You'll Bring:
  • Bachelor's degree or equivalent experience.
  • At least five (5) years of previous experience in office/facilities management or a related field.
  • 3-5 years of experience supervising staff.
  • Working knowledge of mail processes, including postage machines, FedEx, and UPS.
  • Computer literacy, specifically MS Word for Windows.
  • Strong understanding of building systems, including HVAC, electrical, plumbing, and security.
  • Proficient in using Computerized Maintenance Management Systems (CMMS) and other relevant software.
  • Excellent project management skills, with the ability to manage multiple projects simultaneously and meet deadlines.
  • Exceptional communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
  • Proactive problem-solver with a positive attitude and a strong customer service orientation.
  • Ability to work independently and as part of a team in a fast-paced environment.
Additional Information:
  • This is a full-time, on-site position.
  • Occasional travel between office locations is required.
  • Ability to work flexible hours, including outside of normal business hours, as needed.
  • Ability to lift and carry objects, as needed to complete assigned responsibilities (up to 15-20 pounds).

Facilities · Cherry Hill, NJ · Chesterbrook, Pennsylvania · Philadelphia, PA

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